FAQ's

No. TOSY is an online-only brand and does not operate physical retail stores.

We currently do not offer bulk or wholesale purchasing options directly on our website. However, if you have a bulk or wholesale inquiry, please contact us at [email protected] to discuss further.

We occasionally run promotions and discount offers. Availability may vary, so please check our website for the latest updates.

Yes. We offer free standard shipping on all orders within the United States.

At this time, we do not offer express shipping. All orders are shipped using standard shipping methods.

Currently, we ship within the United States only.

Delivery times may vary depending on your location. Please refer to our Shipping Policy for the most accurate delivery estimates.

We can update the delivery address as long as your order has not yet shipped. Please contact us at [email protected] as soon as possible for assistance.

To start a return, please contact [email protected], and our team will guide you through the process.

We do not process direct exchanges. To receive a different item, please return the original product following our return process. Once your return is approved and completed, you can place a new order for the item you would like.

After we receive and inspect your returned item, we will notify you of the refund decision. If approved, the refund will be issued automatically to your original payment method. Please note that processing times may vary depending on your bank or credit card provider.

Yes. TOSY toys are made from high-quality materials and designed to meet applicable safety standards. Magnets are securely enclosed, and products are suitable for children aged 6+, unless otherwise specified.

Please inspect your order as soon as it arrives. If you receive an item that is damaged, defective, or incorrect, contact us immediately at [email protected] with details and photos of the issue. Our team will review the case and work with you to resolve it as quickly as possible.

Most TOSY products are ready to use right out of the box and do not require assembly. Certain building toys, such as magnetic cubes or pyramids, may include optional accessories or guides for advanced play and creative configurations. Outdoor toys like flying discs and rings require no assembly.

To clean TOSY toys, gently wipe the surface with a soft, slightly damp cloth and avoid using harsh chemicals.
For magnetic building toys such as cubes or pyramids, do not soak the product in water and ensure it is completely dry before storage.
For outdoor toys designed for active play, such as flying discs or flying rings, light water exposure during normal use is acceptable. Always allow the product to fully dry before storing.

TOSY toys encourage creativity, problem-solving, spatial thinking, and fine motor skills through hands-on, screen-free play. Many of our products are designed with STEAM learning principles in mind.

Purchasing directly from tosy.com ensures you are buying authentic TOSY products from the official brand store. Orders placed on our website are supported by our customer service team, covered by our official policies, and eligible for brand-direct support and updates. Shopping directly also allows you to access features and offers available only on tosy.com.

Buy with Prime allows eligible customers to check out on tosy.com using their Amazon Prime account while enjoying fast, free Prime shipping and a familiar checkout experience. Orders placed through Buy with Prime on tosy.com are still subject to TOSY’s official product information and support, combining the convenience of Prime with purchasing directly from the brand’s website.

You can contact TOSY customer support by emailing [email protected]. Our support team typically responds within 24 business hours and can assist with order inquiries, product questions, and general support related to purchases made on tosy.com.