Privacy policy

This Privacy Policy explains how tosy.com collects, uses, and discloses your personal information when you visit our Site or make a purchase.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as “Personal Information”.

Device Information

  • Examples collected: browser version, IP address, time zone, cookies, pages/products viewed, search terms, and interactions with the Site.
  • Purpose of collection: to load the Site accurately and optimize performance through analytics.
  • Source of collection: collected automatically using cookies, log files, web beacons, tags, or pixels.
  • Disclosure: shared with Shopify.

Order Information

  • Examples collected: name, billing/shipping address, payment information (credit card, PayPal, Zelle, etc.), email, phone number.
  • Purpose of collection: to process orders, arrange shipping, provide order confirmations, detect fraud, and deliver marketing (if opted in).
  • Source of collection: collected directly from you.
  • Disclosure: Shopify, TOSY Robotics, payment gateways, Amazon MCF.

Customer Support Information

  • Examples collected: name, billing/shipping address, payment information, email, phone.
  • Purpose of collection: customer support.
  • Source of collection: collected directly from you.
  • Disclosure: Shopify, TOSY Robotics, payment gateways, Amazon MCF.

Minors

The Site is not intended for individuals under the age of 18. If you believe your child has provided Personal Information, please contact us to request deletion.

Sharing Personal Information

We share your Personal Information with third-party service providers as needed:

Behavioural Advertising

We use Personal Information for targeted advertising or marketing communication.

Opt-out of targeted advertising:

Additional opt-out: Digital Advertising Alliance

Using Personal Information

We use your Personal Information to provide products/services, process payments, fulfill orders, and update you on new offerings.

Lawful Basis (GDPR – EEA Residents)

  • Your consent
  • Contract performance
  • Legal compliance
  • Protection of vital interests
  • Public interest
  • Legitimate interests that do not override your rights

Retention

We retain your Personal Information unless you request deletion.

Automatic Decision-Making

We do not engage in automated decision-making that produces significant legal effects.

Shopify uses limited automated systems for fraud prevention:

  • Temporary denylist of IP addresses with repeated failed transactions
  • Temporary denylist of credit cards linked to flagged IPs

Your Rights

GDPR (EEA Residents)

You may request to:

  • Access your Personal Information
  • Request corrections or updates
  • Request deletion
  • Request data portability

More info: Shopify GDPR Whitepaper

CCPA (California Residents)

  • Right to Know (access data)
  • Right to Delete
  • Right to Portability
  • Right to appoint an authorized agent

Cookies

Cookies are small data files used to improve your browsing experience. We use functional, performance, advertising, and social media cookies.

Cookies Necessary for Store Functionality

  • _ab – Admin access
  • _secure_session_id – Navigation
  • cart – Shopping cart
  • cart_sig – Checkout
  • cart_ts – Checkout
  • checkout_token – Checkout
  • secret – Checkout
  • secure_customer_sig – Login
  • storefront_digest – Login
  • _shopify_u – Account updates

Reporting & Analytics Cookies

  • _tracking_consent – Tracking preferences
  • _landing_page – Landing page tracking
  • _orig_referrer – Landing page tracking
  • _s, _shopify_s, _shopify_sa_p, _shopify_sa_t, _shopify_y, _y – Shopify analytics

Cookies may last from 30 minutes to 2 years. You can modify cookie settings in your browser.

More info: www.allaboutcookies.org

Do Not Track

Because there is no industry standard for “Do Not Track” signals, we do not alter data usage when such signals are detected.

Changes

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

Contact

For questions or complaints, contact us:
RoboFi LLC
101 Jefferson Drive, Suite 233F
Menlo Park, CA 94025
United States

Last updated: 04/12/2025

If you are not satisfied with our response, you may contact your local data protection authority.